1. Information We Collect

Personal Information

When you use our pet waste removal services, we may collect the following information:

Name and contact information (phone number, email address)
Service address and property details
Pet information (number of pets, size, special instructions)
Payment information (processed securely through third-party providers)
Service preferences and scheduling information
Communication records and service history

2. How We Use Your Information

We use your personal information to:

Provide and schedule our pet waste removal services
Process payments and maintain billing records
Communicate with you about service appointments and updates
Improve our services and customer experience
Send service reminders and important notifications
Comply with legal and regulatory requirements
Respond to customer service inquiries and support requests

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: With trusted third-party service providers who assist us in operating our business (payment processors, scheduling software)
Legal Requirements: When required by law, court order, or government regulation
Business Protection: To protect our rights, property, or safety, or that of our customers or others
Business Transfers: In connection with a merger, acquisition, or sale of business assets

4. Data Security

We implement appropriate security measures to protect your personal information:

Secure data transmission and storage practices
Limited access to personal information on a need-to-know basis
Regular security assessments and updates
Secure payment processing through encrypted systems
Employee training on data protection and privacy practices

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request access to the personal information we have about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal requirements)
Communication Preferences: Opt out of non-essential communications
Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us using the information provided below.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

Improve website functionality and user experience
Analyze website traffic and usage patterns
Remember your preferences and settings
Provide relevant content and services

You can control cookie settings through your browser preferences.

7. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Queen City Scoopers

Phone: (859) 630-9761

Email: queencityscooper@gmail.com

Service Area: Eastern Cincinnati, Ohio

10. Governing Law

This Privacy Policy is governed by the laws of the State of Ohio and the United States. Any disputes arising from this Privacy Policy will be resolved in the courts of Hamilton County, Ohio.